Terms & conditions

1. These terms

These terms govern your use of this website and any investigation services provided by Pinnacle Recovery Ltd ("we", "us"). By using this site you accept them. Where we agree to carry out investigation work for you, a separate written engagement agreement will also apply and, if the two conflict, that agreement takes precedence.

2. What we are — and are not

We are a private investigation and digital forensics firm. We are not:

• a law enforcement agency, and we have no powers of arrest, search or seizure;
• a law firm, and nothing we provide is legal advice or representation;
• a licensed financial adviser, and nothing on this site is investment advice;
• a custodian of client assets, and we do not hold, transmit or exchange cryptocurrency on your behalf.

Where your situation requires any of the above, we will say so and, where we can, point you to the right party.

3. No guarantee of recovery

We do not and cannot guarantee that any funds will be recovered. Blockchain transactions are irreversible by design; no party can unilaterally reverse them. Recovery, where it occurs, depends on the actions of third parties outside our control — including cryptocurrency exchanges, banks, financial regulators, law enforcement agencies and courts — and on factors including how much time has elapsed, whether funds passed through mixing services or privacy coins, and the jurisdiction of the receiving service.

Our engagements are for the provision of investigative services and deliverables. Fees are payable for the work performed and are not contingent on a recovery outcome unless an engagement agreement expressly says otherwise. Any statement by us about likely outcomes is an opinion based on the information available at the time, not a warranty.

4. Information you provide

By submitting a report or corresponding with us, you confirm that:

• the information you give is true and complete to the best of your knowledge;
• you are entitled to share any documents, communications or data you upload;
• you are the person who suffered the loss, or are authorised to act for them;
• you are not using our services for an unlawful purpose, or to pursue a person without a genuine basis.

We may decline or discontinue any engagement, including where information proves inaccurate, where a conflict of interest arises, where the matter falls outside our competence, or where continuing would be unlawful.

5. Things you must never send us

Do not send us seed phrases, recovery phrases, private keys or account passwords, and do not grant remote access to your devices or wallets. We do not require them and will never request them. Anyone asking for these in our name is attempting fraud — report it to us and to your national fraud authority. We accept no liability for loss arising from credentials disclosed to any third party.

6. Fees

The initial case assessment is provided free of charge and creates no obligation on either side. Any subsequent work is subject to a written engagement agreement setting out scope, fees, payment terms and deliverables, agreed before work begins.

We invoice to a corporate bank account. We do not accept payment in cryptocurrency, gift cards or vouchers, and we never charge a fee to "release", "unlock" or "process" recovered funds. Any such demand made in our name is fraudulent.

7. Confidentiality

We treat case information as confidential and disclose it only as described in our privacy policy, on your instruction, or where required by law. We may use anonymised, non-identifying case patterns in research and public education material.

8. Website content

The guides, articles and statistics on this site are general information published for education. They are not advice on your specific circumstances and should not be relied on as such. We take care to keep them accurate but make no warranty that they are complete or current. Statistics are generated from our case management system as described on the statistics page.

All content on this site is our property or licensed to us. You may read, print and share it for personal, non-commercial use with attribution. You may not republish it commercially or present it as your own.

9. Third-party links

Links to external resources — including regulators, reporting authorities and blockchain explorers — are provided for convenience. We do not control those sites and are not responsible for their content, accuracy or availability.

10. Acceptable use

You must not:

• submit false, malicious or vexatious reports;
• upload malware, or content you have no right to share;
• attempt to gain unauthorised access to this site, its data or its infrastructure;
• use automated means to scrape, overload or disrupt the service;
• impersonate another person, or misrepresent your authority to act for one.

11. Liability

Nothing in these terms excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded.

Subject to that, we are not liable for indirect or consequential loss, for loss of profit or opportunity, or for any failure by a third party — including an exchange, bank, regulator, authority or court — to act on evidence we submit. Our total liability arising from an engagement is limited to the fees you paid us for it.

We are not liable for further losses you suffer from dealing with any other party, including firms offering recovery services. Please read our guide on recovery scams before engaging anyone.

12. Termination

Either party may end an engagement in writing. Fees for work already performed remain payable. On termination we provide the deliverables produced up to that point and retain the case file for the period stated in our privacy policy.

13. Changes

We may update these terms. The version in force when an engagement agreement is signed governs that engagement. Continued use of the site after an update constitutes acceptance of the revised terms.

14. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute, except where mandatory consumer protection law in your country of residence gives you the right to bring proceedings elsewhere.

15. Contact

Questions about these terms: contact us.